Terms of Service

• Pricing: Estimates only. Extra fees may apply if the space isn’t as described or seen during the walk-through, giving techs more time.
• Payment: Credit card required before booking. 50% deposit needed for first-time cleans. Payment due on cleaning day. We may charge past-due invoices (over 24 hours) to the card.
• Satisfaction Guarantee: 100% satisfaction on deep cleans and move cleans. Contact us within 48 hours if unsatisfied—we’ll fix it. No refunds or discounts.
• Opting Out of Deep Clean: $65 fee on first recurring visit if no initial deep clean. Dust/build-up may take multiple visits to remove—no guarantee on first recurring clean.
• Dust: May not fully remove dust if ducts/filters aren’t maintained—it can resettle after cleaning.
• Equipment: Clients provide a 2-step ladder for high areas (fans, fixtures). Unreachable spots won’t be cleaned.
• Limits: No cleaning of popcorn ceilings, walls, or hand-wiping blinds (lightly dusted only). California shutters wiped on initial cleans, spot-wiped on recurring cleans.
• Damaged Items: We won’t touch broken/unsafe items (blinds, shelves). Client responsible for damage from loose items.
• Build-Up: Heavy tub/shower build-up (hard water, lime) may take multiple visits. Some stains may not come out. Grout build-up may not fully clean—steaming/resealing recommended.
• Baseboards/Windowsills: Build-up may not all come off if paint lifts during scrubbing.
• Floors: No grout scrubbing—floors mopped only. Heavy grout build-up affects results; steam cleaning recommended. Floors won’t pass a white glove test.
• Respect: Treat techs kindly. No aggressive/threatening behavior. Keep distance for their work.
• No Smoking: Don’t smoke indoors during cleaning for tech safety and air quality.
• Biohazards: Techs don’t clean feces, blood, or vomit—remove these before the appointment.
• Pets: Aggressive pets must be crated or removed during cleaning.
• Pests: We may refuse service if pests (cockroaches, rats, etc.) are present.
• Photos: Techs may take non-identifying before/after photos (tubs, sinks, etc.).
• Inspections: A Quality Control Supervisor may randomly inspect any clean. We aim to inspect initial/deep/move cleans but can’t guarantee it.
• Safety: Keep distance from techs due to viruses—stay on a different floor/room if possible.
• Cleaning Methods: Let techs use their trained methods. Check work only after a floor is done.
• Keys: We don’t store keys. Provide a lockbox or code. If a hidden key is unsecured, we’re not liable for misuse.

Cancellation Policy

• Late Cancellation: Less than 24 hours notice or no entry for techs = 50% of cleaning price charged.
• Skipped Clean: With over 24 hours notice, next clean has a fee: $15 (weekly), $30 (biweekly), $50 (every 4 weeks) for extra time.
• Specials Cancellation: Less than 24 hours notice = deposit kept. Rebooking at our discretion.

By accepting estimates (email, verbal, written), you agree to these terms and cancellation policy.